Terms Of Service
Welcome to Hong Kong KaiYing Limited, a premier destination for women's footwear, offering an exquisite array of Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges. These Terms of Service ("Terms") govern your use of our website, mobile applications, and any other services provided by Hong Kong KaiYing Limited (collectively referred to as the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.
1. Use of the Services
1.1 Eligibility
You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services. If you are under 18, you may only use our Services under the supervision and with the consent of a parent or legal guardian.
1.2 Account Creation
To make purchases on our platform, you may be required to create an account. You are responsible for providing accurate, complete, and up - to - date information during the account creation process. You are also solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted under your account will be deemed as your own, and you will be held liable for all actions taken through your account.
1.3 Prohibited Uses
You agree not to use our Services for any unlawful, fraudulent, or malicious purposes. This includes, but is not limited to:
- Unauthorized Access: Attempting to gain unauthorized access to our servers, databases, or other computer systems.
- Interference: Interfering with the normal operation of our Services, such as by introducing viruses, malware, or other harmful code.
- Data Scraping: Using automated means to scrape, collect, or harvest data from our website without our prior written consent.
- Violating Intellectual Property Rights: Infringing upon our intellectual property rights or the intellectual property rights of third parties, such as by copying, distributing, or modifying our product images, descriptions, or other content.
2. Product Information and Pricing
2.1 Product Descriptions
We strive to provide accurate and detailed descriptions of our women's footwear products. However, we cannot guarantee that the product descriptions, images, colors, or other information displayed on our website are completely error - free or up - to - date. Product colors may vary slightly due to differences in monitor displays or lighting conditions.
2.2 Pricing
All prices displayed on our website are in EUR,GBP,USD,ETC and are subject to change without notice. We reserve the right to correct any pricing errors that may occur on our website. If a product's correct price is higher than the price displayed on our website at the time of your order, we will contact you for instructions before processing your order. If you do not agree with the corrected price, you have the right to cancel your order.
2.3 Availability
Product availability is subject to change. We make every effort to ensure that the products listed on our website are in stock and available for purchase. However, in the event that a product you have ordered is out of stock, we will notify you as soon as possible and provide you with options, such as a refund, a replacement product, or the opportunity to wait for the product to be restocked.
3. Orders and Payment
3.1 Order Placement
When you place an order for our women's shoes, you are making an offer to purchase the products listed in your order. Your order is subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Suspicious Activity: If we suspect that an order is fraudulent or unauthorized.
- Product Availability: If the products in your order are out of stock or no longer available.
- Pricing Errors: If there is a significant pricing error on our website.
3.2 Payment Methods
We accept various payment methods, including credit cards, debit cards, and other payment options as listed on our website. By providing your payment information, you authorize us to charge the applicable amount to your chosen payment method for the products you have ordered. You are responsible for ensuring that your payment method is valid and has sufficient funds to cover the cost of your order.
3.3 Sales Tax
Sales tax, if applicable, will be calculated and added to your order total during the checkout process. The sales tax rate is based on the shipping address provided in your order. Sales tax regulations are subject to change, and we will comply with all applicable laws and regulations regarding sales tax collection.
4. Shipping and Delivery
4.1 Shipping Methods and Costs
We offer different shipping methods for domestic and international orders. Shipping costs are calculated based on factors such as the destination, package weight, and shipping method selected. You can view the exact shipping costs during the checkout process before finalizing your order.
4.2 Delivery Times
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on factors such as customs clearance (for international orders), carrier delays, and unforeseen circumstances. We will provide you with a tracking number for your order so that you can monitor its progress.
4.3 Risk of Loss
The risk of loss and title to the products you have ordered pass to you upon our delivery of the products to the carrier. We are not responsible for any loss, damage, or delay that may occur during shipping. If your order is lost or damaged during shipping, you should contact the carrier directly to file a claim.
5. Returns and Refunds
5.1 Return Eligibility
You may return eligible products within 14 days of the delivery date. To be eligible for a return, the product must be in its original condition, unworn, and with all the original tags and packaging attached. Products that show signs of wear, such as scuffs on the soles or creases on the uppers, will not be accepted for a return.
5.2 Non - Returnable Items
Customized orders, final sale items, and certain other products as specified on our website are non - returnable. Please review our return policy carefully before making a purchase to ensure that the products you are ordering are eligible for return if needed.
5.3 Return Process
To initiate a return, visit our website and log in to your account. Go to the "Order History" section, find the order containing the product you wish to return, and click on the "Return" button. Follow the on - screen instructions to select the reason for the return and generate a return shipping label (for domestic returns). For international returns, you are responsible for arranging and paying for the return shipping.
5.4 Refunds
Once we receive your returned product and inspect it to ensure it meets our return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. It may take 14 business days for the refund to appear in your account, depending on your financial institution.
6. Intellectual Property
6.1 Our Intellectual Property
All content on our website, including but not limited to product images, descriptions, logos, trademarks, and other intellectual property, is the property of Hong Kong KaiYing Limited or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works of our intellectual property without our prior written consent.
6.2 User Content
If you submit any content, such as product reviews, photos, or comments, to our Services, you grant us a non - exclusive, royalty - free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also represent and warrant that you have the necessary rights to grant us this license and that the content you submit does not infringe upon the intellectual property rights of third parties.
7. Disclaimers and Limitations of Liability
7.1 Disclaimer of Warranties
Our Services are provided on an "as is" and "as available" basis. We make no warranties or representations, express or implied, regarding the accuracy, completeness, reliability, or availability of our Services or the products we offer. We do not warrant that our Services will be uninterrupted, error - free, or free from viruses or other harmful components.
7.2 Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, or business interruption, arising out of or in connection with your use of our Services or the purchase of our products. Our total liability to you for any claims arising out of or in connection with these Terms shall not exceed the amount you have paid us for the products giving rise to the claim.
8. Indemnification
You agree to indemnify, defend, and hold harmless Hong Kong KaiYing Limited, its officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of our Services, your violation of these Terms, or your infringement upon the intellectual property rights or other rights of third parties.
9. Changes to the Terms
We may update these Terms from time to time to reflect changes in our Services, our business practices, or applicable laws. We will notify you of any material changes by posting the updated Terms on our website and, if necessary, by sending you an email notification. The effective date of the updated Terms will be indicated at the top of the policy. Your continued use of our Services after the effective date of the updated Terms constitutes your acceptance of the changes.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the State of New York Court of International Arbitration. The arbitration shall take place in the State of New York, and the decision of the arbitrator shall be final and binding on both parties.
11. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:
Email: [email protected]
Phone: +852 2243 2228
Mailing Address: UNIT 1801, 18/F, JUBILEE CENTRE, 46 GLOUCESTER ROAD, WAN CHAI, HONG KONG
By using our Services, you acknowledge that you have read, understood, and agreed to these Terms of Service. Thank you for choosing Hong Kong KaiYing Limited for your women's footwear needs.