Privacy Policy
At Hong Kong KaiYing Limited, a distinguished leader in the women's footwear industry renowned for our exquisite collections of Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website, mobile applications, or any other services we offer (collectively referred to as the "Services").
1. Information We Collect
1.1 Personal Information You Provide
- Account Creation: When you create an account on our platform to shop for our stylish footwear, we collect information such as your name, email address, shipping address, billing address, and phone number. This information is necessary to process your orders, deliver your purchases, and communicate with you regarding your account and orders.
- Payment Details: For secure payment processing, we do not directly store your full payment card information. Instead, we rely on trusted third - party payment processors who handle the payment transaction. We may receive and store a token or a reference number associated with your payment method to facilitate future purchases if you choose to save your payment details for convenience.
- Customer Support Interactions: If you contact our customer support team via email, phone, or live chat to inquire about our products, such as the fit of our Wedges or the latest styles of Heeled Sandals, we may collect and store the information you provide during these interactions. This may include your order number, product - related questions, and any other details necessary to resolve your issue.
- Newsletter Subscriptions: When you subscribe to our newsletter to stay updated on our new collections, exclusive offers, and fashion trends related to our women's shoes, we collect your email address. We use this information to send you personalized marketing communications.
1.2 Information Collected Automatically
- Website Usage Data: As you browse our website to explore our range of Boots or Flat Shoes, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the time and date of your visit. We use this data to analyze website traffic, improve our website's functionality, and enhance your overall browsing experience.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, such as your shoe size preference or the items you have added to your wishlist, and provide you with a more personalized shopping experience. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our website.
2. How We Use Your Information
2.1 Order Processing and Fulfillment
We use your personal information, including your shipping and billing addresses, to process and fulfill your orders for our women's footwear. This includes verifying your payment details, arranging for shipping, and sending you order confirmations and shipping notifications.
2.2 Customer Communication
We may use your contact information to communicate with you about your orders, such as providing updates on the status of your Boots shipment or notifying you of any delays. We may also contact you to respond to your customer support inquiries, provide product recommendations based on your previous purchases or browsing history, and send you important account - related information, such as password reset links.
2.3 Marketing and Promotions
With your consent, we may use your email address to send you marketing communications about our new product launches, exclusive discounts, and upcoming sales events related to our Heels, Flat Sandals, and other shoe categories. You can opt - out of receiving these marketing emails at any time by clicking on the "unsubscribe" link provided in the email or by updating your communication preferences in your account settings.
2.4 Website Improvement and Personalization
We analyze the website usage data and information collected through cookies to understand how our customers interact with our website. This helps us improve our website's design, layout, and content, as well as personalize your shopping experience. For example, we may display product recommendations based on your browsing history or show you targeted advertisements for shoes that match your interests.
2.5 Legal Compliance and Fraud Prevention
We may use and disclose your personal information as required by law, such as to comply with a subpoena, court order, or other legal process. We also use your information to detect and prevent fraud, unauthorized access to our Services, and other illegal activities.
3. How We Share Your Information
3.1 Service Providers
We may share your personal information with third - party service providers who assist us in operating our business and providing our Services. These service providers include payment processors, shipping carriers, marketing agencies, and website analytics providers. We only share the information necessary for them to perform their services, and we require them to protect your information in accordance with this Privacy Policy and applicable laws.
3.2 Business Partners
We may collaborate with business partners, such as other fashion brands or influencers, to offer joint promotions, contests, or co - branded products. In such cases, we may share your personal information with our business partners, but only with your explicit consent. We will clearly inform you about the nature of the collaboration and how your information will be used before sharing it.
3.3 Legal Requirements and Protection of Rights
We may disclose your personal information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, property, or safety, or the rights, property, or safety of others. This includes responding to law enforcement requests, preventing fraud, and addressing security breaches.
3.4 Corporate Transactions
In the event of a merger, acquisition, sale of assets, or other corporate transaction, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and provide you with information about your rights and choices regarding your information.
4. Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, regular security audits, and access controls to limit who can access your information within our organization.
However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to access the personal information we hold about you. You can do this by logging into your account on our website or by contacting our customer support team. If you find that any of the information is inaccurate or incomplete, you can request that we correct it.
5.2 Deletion
You may request that we delete your personal information, subject to certain legal exceptions. For example, we may be required to retain your information for accounting, tax, or legal compliance purposes. To request the deletion of your information, please contact our customer support team.
5.3 Opt - Out of Marketing Communications
As mentioned earlier, you can opt - out of receiving marketing communications from us at any time. You can do this by clicking on the "unsubscribe" link in our marketing emails or by updating your communication preferences in your account settings.
5.4 Cookie Preferences
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please be aware that this may affect the functionality of our website and your ability to use certain features, such as saving items to your wishlist or maintaining your shopping cart.
6. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our information practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and, if necessary, by sending you an email notification. The effective date of the updated Privacy Policy will be indicated at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: +852 2243 2228
Mailing Address: UNIT 1801, 18/F, JUBILEE CENTRE, 46 GLOUCESTER ROAD, WAN CHAI, HONG KONG
At Hong Kong KaiYing Limited, we are dedicated to providing you with a safe and secure shopping experience while respecting your privacy. Thank you for choosing us for your women's footwear needs.